Testimonials

Lora Bencheikh rated Greenstone Estates 5 stars

Lewis and Semra are excellent members of staff weve been their tenants for 2 years and they are always quick to help when we have a problem


Lewis Green   Semra M-Ali

Branch address -
Reviewed agent(s) - Lewis Green and Semra M-Ali
Service provided - Lettings (as a Tenant).
Postcode - NW8
This person would use Greenstone Estates again.

nothappy rated Greenstone Estates 1 star

Unfortunately we had anything but a pleasant experience with Greenstone. I have been a tenant in a lovely flat that was "managed" by Greenstone for about 3 years. So my interraction with them has not been short. They have been the worst real estate agent that I have thus far come across in my 10 years living / renting in London. The flat has been lovely but the only reason every year we were considering to move out was directly as a consequence of negative interractions with Greenstone. During the first year they started to renegotiate the next years contract over 6 months in advance - not sure why. When we first moved into the property they managed to lose personal details (bank statements, passport scans, payslips etc.) on three separte occasions! For the amount of fees our landlady had to pay to them I can attest that there was no service offered for it. Most of the times we were just bombarded with emails full of conflicting statements - i.e. on date A something was agreed on by us and the landlord but on date B Greenstone would email us with conflicting statement. They were always eager to charge fees irrespective of whether any services were actually provided or not. I could continue with examples but feel that this should suffice to give a glimpse onto my interration with Greenstone. In short, it has been terrible and I hope that I would not have to deal with them again the future.

Branch address -
Service provided - Lettings (as a Tenant).
Postcode - NW3
This person would not use Greenstone Estates again.
3 people found this review helpful

Jack Evans rated Greenstone Estates 5 stars

Excellent and professional service. Always quick to reply, very engaging and bright. A real joy to work with this letting agent after previous bad experiences at other firms.



Branch address -
Reviewed agent(s) - Irma Kliucininkaite
Service provided - Lettings (as a Tenant).
Postcode - NW6
This person would use Greenstone Estates again.

NC rated Greenstone Estates 5 stars

I bought a property through Greenstone (engaging with Irma & Lewis) over the summer of 2015. Overall I was very happy with the service I received, both Irma and Lewis were helpful and responsive, engaged with the Seller actively on my behalf and helped to smooth the process out where there were delays or bottlenecks. They were also flexible with timings and availabilities when I requested to visit the property at the weekend. The one point that could potentially be improved was organisation of documents associated with the property (e.g. previous energy suppliers, certain missing keys etc.) but this may have been due to a lack of information provided from the Seller's side.

Lewis Green

Branch address -
Reviewed agent(s) - Irma Kliucininkaite and Lewis Green
Service provided - Sales (as a Buyer).
Postcode - NW6
This person would use Greenstone Estates again.

Mic rated Greenstone Estates 5 stars

Zain and Lewis went out of their way to help us out. Zain contacted us when we were still in South Africa to set up viewings. He fetched us from a convenient place and took us to view properties based on our preferences. The property that we ended up taking was with another agent and Lewis and Zain made sure that we were treated fairly as well as assisted us with some administrative issues that we experienced with the payment of the deposit. Thank you Lewis and Zain for all of your help. It is much appreciated and we will recommend you to our colleagues and friends. Kind regards, Michele


Lewis Green   Zain Salahuddin

Branch address -
Reviewed agent(s) - Lewis Green and Zain Salahuddin
Service provided - Lettings (as a Tenant).
Postcode - NW3
This person would use Greenstone Estates again.

F Charlwood rated Greenstone Estates 5 stars

After renting the property for almost eight years, I decided it is time to buy. Luckily the landlord was willing to sell. Lewis helped in every aspect of the purchase, from agreeing sale price to completion. He made my life and my solicitor job much easier. The sale was completed in seven weeks and I cannot be happier.


Lewis Green  

Branch address -
Reviewed agent(s) - Lewis Green
Service provided - Sales (as a Buyer).
Postcode - NW11
This person would use Greenstone Estates again.

Kdc rated Greenstone Estates 5 stars

Provided comprehensive information about all property details I requested was past onto applicants. Enabled prompt negotiations to take place but only with the heist calibre tenants, as requested by me.


Nima Kakavand  

Branch address -
Reviewed agent(s) - Nima Kakavand
Service provided - Lettings (as a Landlord).
Postcode - W9
This person would use Greenstone Estates again.

Fariba rated Greenstone Estates 5 stars

Letting my flat through Greenstone couldn't have been easier. Semra was very professional and informed about the whole rental process. I was abroad at the time, the team kept me informed of all the developments via email and phone during Christmas period and made sure the process was as smooth as possible. Very happy about the end result too. They managed to find me a tenant securing a two year tenancy for the asking price. Many thanks and highly recommended!


Semra M-Ali  

Branch address -
Reviewed agent(s) - Semra M-Ali
Service provided - Lettings (as a Landlord).
Postcode - NW8
This person would use Greenstone Estates again.

Miles rated Greenstone Estates 5 stars

Lewis has been extremely useful in overseeing and ensuring the smooth running of the conveyancing process for me. He works on a principle of transparency and effective communication, making sure that any misunderstandings are addressed promptly and with care. It has helped overcome a few deadlocks, which enabled a transaction to exchange which would otherwise have gone abortive. He is professional, polite and an expert in his field.


Lewis Green  

Branch address -
Reviewed agent(s) - Lewis Green
Service provided - Conveyancing.
Postcode - NW6
This person would use Greenstone Estates again.

Anthony rated Greenstone Estates 5 stars

I have dealt with Greenstone on a number of occasions. I have also felt 'looked after' and that Lewis Green always had my best interests at heart. There are times when he will say it's 'not for you' as he has taken the time to find out my detailed requirements... Therefore not wasting my time, whereas other agents sometimes show me properties for the sake of it. Throughout the whole process of selling my flat I was always kept informed as to the status. There should be more local 'honest' agents such as Greenstone


Lewis Green  

Branch address -
Reviewed agent(s) - Lewis Green
Service provided - Sales (as a Buyer).
Postcode - NW8
This person would use Greenstone Estates again.

DRK Planning Ltd rated Greenstone Estates 5 stars

Lewis acted on a proposed letting of a site in St John's Wood for a client and was thorough, well-informed, trust-worthy and reliable.


Lewis Green  

Branch address -
Reviewed agent(s) - Lewis Green
Service provided - Buying agent.
Postcode - NW6
This person would use Greenstone Estates again.

Pantazis rated Greenstone Estates 5 stars

VERY HELPFUL, WILLING TO HELP AT ANY PROBLEM WE FACED DURING THE PROCEDURE. HE REPLIED CONSISTENTLY WITH ALL THE INFORMATION WE NEEDED ANYTIME. EXCELLENT PERFORMANCE


Lewis Green  

Branch address -
Reviewed agent(s) - Lewis Green
Service provided - Sales (as a Buyer).
Postcode - NW8
This person would use Greenstone Estates again.

Robert N. rated Greenstone Estates 5 stars

I have dealt with Zein at Greenstones in relation to renting a property in St Johns Wood. Zein proved to be very efficient in locating the right property for us and during the negotiation process established smooth communication with the landlord. He discretely yet very effectively assisted us in securing the property for the price we were happy to pay. Thanks to Zein our moving in was hassle free.


Zain Salahuddin  

Branch address -
Reviewed agent(s) - Zain Salahuddin
Service provided - Lettings (as a Tenant).
Postcode - NW8
This person would use Greenstone Estates again.

Patricia rated Greenstone Estates 5 stars

Semra negotiated a rent increase on my behalf. It was a good increase and I don't think I could have done it myself. It takes the stress out of relating with tenants if you have an agent who genuinely does the best for you.


Semra M-Ali  

Branch address -
Reviewed agent(s) - Semra M-Ali
Service provided - Lettings (as a Landlord).
Postcode - NW8
This person would use Greenstone Estates again.

Sara rated Greenstone Estates 4 stars

Semra has been a pleasure to deal with. She is responsive and professional. Semra is able to provide helpful suggestions on how to approach different situations, and does so in an open and constructive manner. I have been pleased with the service that she delivers.


Semra M-Ali  

Branch address -
Reviewed agent(s) - Semra M-Ali
Service provided - Lettings (as a Landlord).
Postcode - NW8
This person would use Greenstone Estates again.

Ian Shelley rated Greenstone Estates 5 stars

Greenstone Estates have been one of my managing agents for a number of years and their efficient service is excellent. I have never had cause for any complaints whatsoever and also find them courteous and friendly to deal with and talk to. Management issues are always accompanied by sound advice and dealt with speedily and efficiently. Their accounting system is first class and rent is usually paid into my account before the due date. I would not hesitate to recommend Greenstone Estates.
What could Greenstone Estates do to change your mind? Good value for the service received

Branch address -
Service provided - Lettings (as a Landlord).
Postcode - NW11
This person would use Greenstone Estates again.

B rated Greenstone Estates 5 stars

I have been extremely impressed in all my dealings with Semra and Greenstone. What has really stood out is: - Professionalism - Timely response and clear communication - Always makes herself accessible - Speed of resolving any issues - Friendly and warm service - Semra is a pleasure to deal with and exemplary member of the team - By far the best letting agency I have dealt with, just wish there were more letting agencies that followed this example. Great work keep it up!


Semra M-Ali  

Branch address -
Reviewed agent(s) - Semra M-Ali
Service provided - Lettings (as a Tenant).
Postcode - NW6
This person would use Greenstone Estates again.

F Charlwood rated Greenstone Estates 5 stars

I have been renting a furnished one bedroom flat via GreenStone for almost eight years. In the last couple of years I had a fridge replaced, a wardrobe repaired and a leaking washing machine fixed. All were done within a day or two of me reporting the problem (within four hours for the leak) and all thanks to Semra. Also whenever the agency needed access to the flat for inspection, etc Semra always accommodated my desired time slots. I have not dealt with many agencies but I am sure I got lucky with this one.


Semra M-Ali  

Branch address -
Reviewed agent(s) - Semra M-Ali
Service provided - Lettings (as a Tenant).
Postcode - NW11
This person would use Greenstone Estates again.

Sabina Hussain rated Greenstone Estates 4 stars

I found Zain to be courteous, responsible and true to his commitment. He was available to take any queries and always returned with solutions and answers if he was not able to respond immediately. His behaviour upheld my trust in Greenstones a managing agents for my property. This was important as I had recently come out of a bad experience with a London Agents. He brought trust and integrity back to the business by his conduct.


Zain Salahuddin  

Branch address -
Reviewed agent(s) - Zain Salahuddin
Service provided - Lettings (as a Landlord).
Postcode - NW^
This person would use Greenstone Estates again.

John rated Greenstone Estates 5 stars

The agents were very engaged and fothcoming. Thay made sure that the parties are treated with respect and really contributed to the deal.

Branch address -
Service provided - Sales (as a Buyer).
Postcode - NW8
This person would use Greenstone Estates again.

The agents were very engaged and fothcoming. Thay made sure that the parties are treated with respect and really contributed to the deal.

Branch address -
Service provided - Sales (as a Buyer).
Postcode - NW8
This person would use Greenstone Estates again.

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"What a fantastic service from start to finish. Couldn't ask for more and will definitely use Greenstone in the future!"

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